1 Who We Are
Raven Junk Removal is a junk removal and hauling company based in Huntsville, Texas. We are the sole data controller for the personal information described in this policy.
Questions about this policy may be directed to: [email protected] or (936) 279-2694.
2 Information We Collect
We collect only the information necessary to provide and improve our services:
| Category | Examples | Source |
|---|---|---|
| Contact Information | Name, phone number, email address | You provide directly |
| Service Information | Service address, job details, photos of items | You provide directly |
| Payment Information | Payment method type, transaction records | You provide at time of service |
| Communications | Text messages, emails, call logs | Your interactions with us |
| Device & Usage Data | IP address, browser type, pages visited | Automatically via website |
We do not collect Social Security numbers, government-issued IDs, or sensitive financial account data.
3 How We Use Your Information
We use your information for the following purposes:
- Scheduling, confirming, and fulfilling service appointments
- Providing estimates and invoices
- Communicating updates about your service via phone, text, or email
- Processing payments and maintaining transaction records
- Responding to inquiries or complaints
- Sending promotional offers or discounts (only where you have opted in)
- Improving our website, services, and customer experience
- Complying with applicable laws and regulations
4 SMS & Text Messaging Policy
📱 How We Handle Your Mobile Number
When you provide your mobile phone number and opt in to text messaging, Raven Junk Removal may send you SMS/MMS messages for service-related and, where separately consented, promotional purposes.
We will NEVER:
- Sell your mobile phone number to third parties
- Share your number with third parties for their own marketing purposes
- Send unsolicited messages beyond what you have consented to receive
Opt-Out: Reply STOP to any text message at any time. You will receive one final confirmation message, after which no further marketing texts will be sent.
Help: Reply HELP or contact us at (936) 279-2694 or [email protected].
Message & data rates may apply. Message frequency varies. Typically 2–4 messages per service appointment.
Consent to receive text messages is not a condition of purchasing any service.
5 Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
- Service Providers: Third-party vendors who assist with payment processing, scheduling software, or communications platforms — bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of Raven Junk Removal, our employees, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Any third-party service providers are contractually prohibited from using your information for their own marketing purposes.
6 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. In general:
- Service and transaction records: up to 7 years (for tax and legal purposes)
- Marketing opt-in/opt-out records: retained for the duration of our business relationship
- Website analytics data: typically 26 months
7 Cookies & Website Tracking
Our website may use cookies and similar technologies to improve functionality and analyze traffic. Types of cookies we may use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing cookies: May be used to serve relevant ads if you have opted in.
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
8 Your Privacy Rights
Depending on applicable law, you may have the following rights regarding your personal information:
Request information about what personal data we hold about you.
Request deletion of your personal information, subject to legal obligations.
Request correction of inaccurate or incomplete personal information.
Opt out of marketing communications at any time via STOP (SMS) or unsubscribe (email).
We will not discriminate against you for exercising your privacy rights.
Request a copy of your data in a portable, commonly used format.
To exercise any of these rights, contact us at [email protected] or (936) 279-2694. We will respond within 30 days.
9 Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10 Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11 Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.
12 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
13 Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us: